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Wix phone contact France: how to get a call back from an advisor?

If you use Wix to create or manage your website, there may be times when you need technical support or quick assistance.


When looking for a Wix phone number in France , you come across a difficulty: Wix does not offer a direct telephone line accessible to the public .


Fortunately, there is a simple and free solution to be called back by a Wix advisor in French , in just a few clicks.



Get a call back from Wix Support in minutes
Faites-vous rappeler par l'assistance Wix en quelques minutes


1. Why doesn't Wix offer a free phone number?


Wix is an international platform that powers millions of sites worldwide. To ensure personalized and efficient assistance, customer support has chosen to operate based on:

  • the scheduled phone call back ,

  • the online chat connected to your account,

  • detailed help articles accessible from the Support Center.


This organization allows Wix to:

  • to prioritize users who really need technical support,

  • to avoid unqualified calls,

  • to monitor from your dashboard.


2. How to contact Wix by phone from France?


If you are a Wix customer (even with a free plan), you can request a free call back from a French-speaking advisor.


Here is the official procedure:


Afterwards :

  1. Log in to your Wix account.

  2. Select the relevant site if you have more than one.

  3. Click on “ Talk to an advisor ”.

  4. Choose the “ Be called back ” option.

  5. Enter your French phone number and the time slot that suits you.


A Wix advisor will call you back free of charge, usually within 5-30 minutes .


⚠️ This service is available Monday to Friday (and sometimes on weekends) according to the opening hours of the French-speaking support team.


3. What to prepare before receiving the call?


To ensure the reminder is effective and the advisor can resolve your issue quickly, prepare:

  • the URL of the site concerned ,

  • a clear description of your request (e.g.: display problem, payment issue, referencing, etc.),

  • a screenshot if necessary (which you can send after the call),

  • your identifiers (if the request concerns billing or access).


Wix Support can assist you with:

  • managing your subscription ,

  • the technical parameters of the site ,

  • issues with the Wix editor ,

  • SEO , emails, forms, extensions…


4. Is it possible to speak to an advisor without having a Wix account?


No. Callback support is only available to users logged into their Wix account . Even free accounts can access support, but you must be logged in to make a request.


There is no general Wix France number available on search engines or in telephone directories.


5. Do you prefer personalized support on Wix?


If you are looking for assistance:

  • more responsive,

  • in French,

  • with real expertise in SEO , site creation , redesign , or advanced settings on Wix ,

    I can support you as a Wix Partner Legend , based in Saint-Étienne (Loire), and working with clients throughout France and internationally.


My services include:

  • the creation or redesign of a Wix site ,

  • SEO optimization on Wix (even for existing sites),

  • technical debugging and targeted advice ,

  • tailor-made monitoring , with or without subscription.



Conclusion


It is entirely possible to contact a Wix advisor by telephone from France , but only via the official callback form.

It only takes a few clicks to schedule a free telephone consultation, in French, and benefit from efficient assistance.


Additionally, if you are looking for personalized support on Wix , I offer a direct, expert approach tailored to your business.


Annick Vivicorsi

 
 
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